SHIPPING & RETURNS

No Refunds - under any circumstance.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns should be posted via registered post to;
Level 1 51-56 Clarke St, Southbank, 3006 VIC Australia

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@clientliaison.com

Sale items
Only regular priced items may be returned, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. We are happy to offer our customers an exchange on a product if item(s) are;
-In original purchase condition.
-All Tags, stickers are intact.
-The exchanged items are accompanied by original purchase receipt.
-Please make your purchase carefully as we do not offer refund on an incorrect choice. Exchanges are made at the original sale price.

If you need to exchange it for the same item, send us an email at info@clientliaison.com.

Exchange Shipping
Want to exchange something? All you need to do is to purchase “Exchange Shipping” from the website below. The cost of the ‘Exchange Shipping' come to AUD $16.00. We will then email you a return mail label for you to attach to your package.


All exchanges must be posted back within 14 days of original delivery date.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
We attempt to have all orders processed and shipped within 7 – 10 working business days during peek pop-up store periods. Delivery times can vary based on location, allow longer for regional and international orders. Please note shipping times are only our best estimate and can vary due to a number of factors, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. If you have any questions regarding delivery please contact us via email at info@clientliaison.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All domestic orders free delivery over $49

International; Standard rate $35

You may be required to pay further shipping charges in the instance of change of address or delivery time.

Exchange Shipping
Want to exchange something? All you need to do is to purchase “Exchange Shipping” from the website. The cost of the ‘Exchange Shipping' come to AUD $16.00. We will then email you a return mail label for you to attach to your package.